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Shipping & Returns
Shipping policy:
Jackalope online will ship your in stock product out with in 48 hours of an authorized order. Our standard method is UPS ground, next day service is available.
Return Policy:
Unless otherwise stated below, you can return items within 30 days of the ship date. Items should be returned in their original product packaging. All returns require an RMA (Return Merchandise Authorization) number. Your return does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).
We will send a pre-paid shipping return label via email if the return is a result of our error. Please print the label and affix it to your package. All items must be in original packaging. All accessories in the original shipment must be included.
Refund & Replacement Information
Upon arrival at the Jackalope Online Store warehouse all returned items are inspected. Your refund or replacement will be processed after we receive, inspect, and verify your return.
We will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays) of delivery to our return center. Please check return tracking to know the date we received your item. Your refund may take one to two additional days to post to your original method of payment.
We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you.
Defective Products
Defective products can only be returned in exchange for the exact same product or the purchase price will be refunded back to your original payment method. Defective products may only be returned within 30 days from the ship date.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.